Feedback & Ideation
Transform customers into essential co-creators
Centralize where customers share constructive feedback and contribute ideas to improve your products, services and experiences
Book a demoMake better business decisions with community input
Giving customers a voice helps better understand their needs and enables you to build a better product - driving revenue growth, innovation and minimizing research costs.
Zapnito allow you to easily create public and private spaces to share announcements and collaborate with segmented customer groups - increasing engagement and loyalty.
One platform to collaborate with customers and unlock valuable insights
Create one-stop shop for customers to keep up to date with latest product announcements, share feedback and take each other's ideas to another level
Crowdsource and vote on ideas
Empower customers to contribute concepts for new product solutions and build on ideas to drive new valuable innovations
Drive one-to-many and one-to-one feedback
Engage customer segments in dedicated discussions or engage in direct feedback loops with individuals as private messages
Centralize discussion and announcements
Create dedicated spaces to share public company updates, build custom groups to host advisory boards or gather feedback on closed beta tests
Keep every customer in the loop
Leverage personalized community notifications, newsletters and @mentions to ensure every customer receives relevant updates
Create a sense of belonging to impact the entire customer lifecycle
Aquisition
50%
increase in likelihood to buy as an active community member
Adoption
40%
increase in engagement with educational content
Retention
30%
decrease in likelihood to churn as an active community member
Advocacy
+12
increase in NPS score with Zapnito-powered community
Elevate quantitive feedback with full data ownership
Drive customer-led innovation and proactively reduce churn with a clear view of who is most and least engaged in your community. Zapnito's community analytics tools allow you to uncover valuable insights view of organizations, members, and activity types.
Data controls:
Connect your tech stack to drive limitless customer engagement
Integrate with tools you already use to automate workflows and enrich customer insights
Fast implementation. Expert guidance.
Focus on long-term impact with 1-on-1 support every step of the way from our UK-based team of community specialists